Privacy Policy

1. Information we collect

• Account information: email, Apple/Google sign-in identifiers, nickname, credentials, interests/usual directions.
• Age-verification information: the result of age verification (whether you are confirmed to be 18+).
• Profile & trust information: ratings (reputation), block/report history.
• Location information: coarse "direction / destination" used for matching. We do not collect or share pinpoint location.
• Voice, call & AI conversation information: channel audio; AI conversation audio, transcripts, and usage time. We handle these for safety, moderation, AI responses, and quality improvement. After an AI conversation, we may store a short memory summarizing preferences, interests, or English-learning goals.
• User content: spot posts, reviews, photos, meetups, etc. Driving history is, in principle, stored on the device.
• Payment & transaction information: purchase/billing history, payment identifiers (card numbers etc. are handled by the store/payment provider and may not be retained by us).
• Usage logs & device information: IP address, device/OS info, cookie identifiers, access times, operation history.
• Inquiry & anti-fraud information: inquiry content, contact history, events/logs needed for fraud detection.

2. Purposes of use

• Providing, maintaining, and improving the Service; identity and age verification; account management
• Matching by direction/destination; providing channels, meetups, spots, AI suggestions, and AI conversations
• Safety, moderation, handling reports/blocks, responding to trouble/violations
• Billing and payment processing
• Support and inquiry response
• Fraud prevention, security, dispute/rights-infringement response, legal compliance
• Statistics/analysis in a non-identifying form, and service improvement

3. Handling of voice data

• Voice in channels is streamed in real time to other users in the same channel.
• For safety, report handling, moderation, and quality improvement, we may temporarily record and review voice or transcribe it.
• AI conversation audio is sent to an external AI provider for real-time responses and transcription. After a conversation, we may store a short memory for the next session; you can delete it within the Service.
• Such recordings/transcriptions are handled only to the extent and for the period necessary, and are appropriately deleted or anonymized when no longer needed.

4. Handling of location information

• Matching uses only coarse "direction / destination" information.
• We never share your pinpoint location with other users.
• We do not place personally identifiable information in URL parameters, etc.

5. Provision/entrustment to external providers

To provide the Service, we send/entrust information to external providers such as the following, as needed. Information may be processed/stored in the providers' countries (mainly the United States and others) and transferred abroad. When providing or entrusting personal data to third parties located abroad, we take the steps required by the Act on the Protection of Personal Information of Japan, such as ensuring equivalent safeguards, and we will provide information about the destination countries and their systems upon request without undue delay.

• Real-time voice streaming/transcription providers
• Payment providers (Apple/Google in-app purchase, etc.)
• Cloud/hosting, maps, AI (suggestions, voice conversation, and transcription), email delivery, analytics providers

6. Provision to third parties

We do not provide personal data to third parties except:

• with your consent
• to subcontractors as needed to achieve the purposes (we supervise them appropriately)
• where required by law, or to protect life, body, or property
• in response to lawful requests from police or public authorities
• where provided in connection with a business succession (merger, business transfer, etc.)

7. Cookies & analytics

We may use cookies and similar technologies to maintain login, prevent fraud, and understand usage. On the Service website we may use analytics tools such as Google Analytics, which collect traffic data in a non-identifying form. You may be able to disable collection via browser settings or opt-out tools. The content, recipients, and purposes of information transmitted from your device to external parties are published on our "External Transmission of Information" page.

8. Retention period

We retain information for the period necessary to achieve the purposes, or as needed for legal, dispute, or anti-fraud purposes, and appropriately delete or anonymize it when no longer needed.

9. Security measures

We take reasonable security measures such as access control, encryption, permission management, and audit logs, and we appropriately supervise our employees and subcontractors. If a leakage or similar incident occurs, we will report to the Personal Information Protection Commission and notify affected individuals as required by law. However, we do not guarantee complete security.

10. Minors & age verification

No one under 18 may use the Service. We verify age and strive to prevent minors from using it.

11. Your rights

To the extent of applicable law, you may request disclosure, correction, addition, deletion, suspension of use, suspension of third-party provision, or notification of the purposes of use of your personal data. Requests are accepted at the contact in Section 13; after verifying your identity, we will respond without undue delay as required by law. For disclosure requests, we may charge a fee within the scope permitted by law.

12. Changes to this policy

We may revise this policy from time to time. For material changes, we will notify you by posting within the Service, etc.

13. Contact

For inquiries about this policy, please contact us at the address shown in the Terms of Service. The name, address, and representative of the business operator handling personal information are as set out in the Commercial Transactions Disclosure.