⚠️ Please read before you proceed
- Deleting your account cannot be undone. Your nickname, ratings, follows, posted spot info and photos, and drive meetups cannot be restored.
- If you have a paid plan, cancel it in the store first. Deleting your account does not automatically cancel your App Store / Google Play subscription, and billing will continue.
- You can delete your account yourself in the app at any time. If you cannot open the app, you may request deletion by email.
Option 1: Delete in the app (recommended, fastest)
If you can still use the app, this is the quickest way.
- Open the OtomoDrive app and go to "My Page".
- From the settings menu, choose "Delete account".
- Review the notes and confirm the deletion.
- Once confirmed, deletion of your account and related data begins.
Option 2: Request deletion by email
If you cannot use the app (for example, you lost your device), send us the following information.
- To: support@nevell.co.jp
- Subject: Account deletion request
- Body: the email address you registered with (or the email used for Apple / Google sign-in) and your nickname in the app
- To prevent impersonation, we may ask you to confirm your registration details. If we cannot verify that you are the account holder, we may be unable to process the deletion.
- We complete deletion within 30 days of receiving your request and notify you once it is done.
Data that is deleted
When deletion completes, we delete the following data or render it non-identifiable.
- Account information (email, sign-in identifiers, nickname, credentials, profile settings)
- Ratings (reputation), follows, and block settings
- Posted spot info, reviews, photos, and drive meetups
- Direct messages you sent and received
- Age-verification results and the "direction / destination" information used for matching
- Temporarily retained voice recordings and transcriptions, if any
Data retained for a limited period after deletion
We retain the following only to the extent and for the period required by law or needed to keep the Service safe. Where retained, it is unlinked from your account and deleted once the period expires.
- Payment and transaction records (for the period required by law)
- Records of reports and violation handling (to protect other users and prevent recurrence)
- The minimum identifiers needed to prevent abuse
- Data inside backups (complete erasure from backups may take up to a further 30 days after deletion completes)
Cancelling a paid plan
In-app subscriptions are not cancelled by deleting your account. To stop billing, you must cancel separately in the store where you purchased.
- iPhone: Settings → your name → Subscriptions
- Android: Google Play → Payments & subscriptions → Subscriptions
- After cancelling, paid features remain available until the end of the current billing period.
Contact
For questions about this process, contact support@nevell.co.jp. For details on how we handle data, see the Privacy Policy.